Frequently Asked Qestions

FAQ

 

Are the electronic devices in the Care Systems different?

No, the devices are not different. All Beaute electronic devices at this point are the same and operate the same. They are sold separately based on the attachments that come in the care system package, either skin cleansing brushes or nail and pedi pads.

Where can I buy BEAUTE products?

You can order our devices directly from our site www.beautecompany.com or at www.amazon.com.

Where can I order BEAUTE replacements - brush heads or nail and pedi pads?

You can order BEAUTE replacement brush heads and nail and pedi pads here www.beautecompany.com as well as at www.amazon.com.

Do you accept international credit cards and orders?

At this point, we only accept credit cards and orders from the United States. We are working on being able to provide our products in other countries, come back soon.

Can I make changes to an order I have already placed?

Due to our fast workflow, we cannot accommodate changes and modifications to already submitted orders. Please, consider your purchase carefully before adding it to your cart and submitting your order. We are sorry for any inconvenience this may cause.

If I forgot my password, how can I reset it?

You can reset your password by clicking on "Login" and then click on "Forgotten Password". You will be prompted to enter your email address and a temporary password will be sent to your email inbox.

How to change the nail & pedi pads and the brushes?

Once you select the pad or brush you need, simply press it down to attach it to the head base. See more inside the "How To information".

Can the device get wet?

All devices are waterproof and can be rinsed or used in the shower but are not designed to be submerged in water, please avoid using it in the bath tub.

Can I use my BEAUTE device while I am taking a bath?

While your device is waterproof, it has not been designed to be submerged in water - so, please, avoid dipping it in the bath tub.

How can I activate the warranty?

To activate your warranty register your device at www.beautecompany.com/product-registration by following the instructions.

How long is the warranty period?

BEAUTE warrants the device against defects in materials and workmanship for one year from the date of purchase. For more information see full warranty details at www.beautecompany.com/warranty.

What does the warranty cover?

The limited warranty covers defects arising from normal use. In the case of such a defect, we will exchange the defective product with an equivalent new device. For more information see full warranty details at www.beautecompany.com/warranty.

In the case of device exchange or replacement, will the warranty period get extended?

No, should you exchange or replace your device, the warranty for the new device will remain valid until the end of the original warranty period for the initially purchased device.

I do not see an answer to my question. How can I get more help?

We are sorry you are not able to find what you are looking for, please email us your question to [email protected] or use our contact form and we will get back to you within 24 hours.